Returns and Refunds
This policy covers returns and refunds for purchases made through goldway.app.
Last updated: 29 October 2026
Paid online orders
If Stripe collected payment successfully and the goods arrive damaged, defective, or clearly different from the published listing, contact us within 7 days after delivery. Include the order reference, photos, and a short description of the problem.
How refunds are made
Approved refunds for Stripe payments are returned to the original payment method through Stripe. We do not refund in cash on this website. Changing an order status in our admin panel alone does not move money; the refund must be completed in Stripe.
What may not be returned
We may decline returns for change-of-mind after shipment has started, for products damaged by misuse, or for customization that was produced to agreed specifications. DEMO listings are not charged online and are not treated as verified paid goods.
Quotation orders
Orders that were only saved as quotations, without a successful Stripe payment, are not Stripe refunds. Those cases are handled through normal commercial discussion.
Cancelled or unfinished checkout
If you leave Stripe Checkout unfinished, cancel payment, or the bank confirmation fails, the order is not treated as paid and nothing should be collected for that attempt.
How to request a return
Use the Contact form on this website and mention returns or refunds in the message. You may also use the email, phone, or address shown in the footer when those details have been published. We will confirm the next step after reviewing your request.